Usage Tips
These are opportunities for review and improvement of your business and operational processes through your XPM practice and your use of the dashboards.
Note: These are only ideas that we'd like to share as best practices for accounting firms like yours. It's 100% your call to decide whether to consider these below!
XPM Usage Tips
Client
Client
Allocate all Client Records to a Client Group.
💡 Practical Tip: Individuals can all be grouped into 1 Client Group called "Individual Tax Returns
All client records can also be assigned to a Client Partner and Client Manager.
💡 Practical Tip: Within XPM, our recommended roles for individuals are as follows:
Client Partner: Focused on cultivating relationships
Client Manager: Specialised in managing client relationships
For duplicate clients, add an identifier (e.g., middle initial) to one name or archive unused duplicate record.
Jobs
Jobs
You can put a prefix on the Job Numbers as the Financial Year. i.e J24-0001.
You can assign numerical labels to the Job State Names based on your specific process steps.
The Job Categories should identify the services that you provide: Compliance, Consulting, SMSF, etc.
It's advisable to allocate every Job to a Job Partner, Job Manager and Job Category.
💡Practical Tip: Within XPM, our recommended roles for individuals are as follows:
Job Partner: Primarily responsible for reviewing tasks and projects
Job Manager: Mainly involved in executing tasks and projects
Timesheets
Timesheets
In XPM there is a single capacity reducing Job to identify and track leave hours and other capacity reducing time.
Fixed Fees
Fixed Fees
It is advisable to conduct a WIP Wash up at least on the completion of an engagement.
Dashboard Insights Support
Navigating new tools and features can sometimes be a challenge, but you’re never alone on this journey. Simply contact your Account Manager for tailored guidance or shoot us an email at [email protected] for comprehensive support. We’re dedicated to your success and are here to address any questions or issues you may have, so don’t hesitate to get in touch and let us assist you in achieving your goals!
What’s next
Take the time to explore the dashboards and get a sense of the project's progress and performance. For a detailed outline of what’s ahead, check out the Project Status Tracker that your Account Manager has sent you via email. This tracker will guide you through the next steps and keep you aligned with our project milestones.